Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how Mulberry Lawn Care collects, uses, and protects personal information obtained through this website and through related communication, messaging, scheduling, and customer engagement services.

This policy applies to information collected when you visit our website, submit a form, request information, book an appointment, communicate with us by phone, text message (SMS), email, chat, or otherwise interact with our services.

By using this website or providing your personal information, you consent to the collection, use, and handling of information as described in this Privacy Policy.

This Privacy Policy applies only to information collected directly by Mulberry Lawn Care. It does not apply to third-party websites, services, or platforms that may be linked from our website or used by third parties.

2. Information We Collect

We may collect personal information that you voluntarily provide when you interact with Mulberry Lawn Care, including when you visit our website, submit a form, request information, book an appointment, or communicate with us.

The types of information we may collect include:

• Name

• Phone number

• Email address

• Address or service location, when relevant

• Details related to your inquiry, request, or appointment

We may also collect information related to your interactions with our communication systems, such as message delivery status, call activity, appointment confirmations, and communication preferences.

In addition, limited technical information may be collected automatically when you visit our website, such as browser type, device information, pages visited, and referring sources. This information is used to support website functionality and improve our services.

We do not knowingly collect sensitive personal information or information unrelated to providing our services.

3. How We Use Your Information

We use the information we collect to operate our business, respond to customer requests, and provide services related to your inquiry or appointment.

Specifically, your information may be used to:

• Respond to questions or service inquiries

• Schedule, confirm, or manage appointments

• Send reminders, updates, and follow-up communications

• Return missed calls or requests for contact

• Provide customer support and service-related notifications

• Request feedback or reviews after services are completed

Phone numbers and email addresses are used to communicate with you regarding services you have requested or interactions you have initiated. Communications may occur by phone call, text message (SMS), email, or other electronic methods.

We do not use your personal information to send unsolicited messages unrelated to our services, and we do not use customer information for lead resale or unrelated third-party marketing.

4. Communications and Messaging

If you provide your phone number, email address, or other contact information, Mulberry Lawn Care may communicate with you regarding your inquiry, appointment, or service request.

Communications may include phone calls, text messages (SMS), emails, voicemail messages, or other electronic communications. Some communications may be sent using automated systems, prerecorded messages, or AI-assisted technology to respond to inquiries, confirm appointments, provide updates, or follow up on missed calls.

Message frequency varies based on your interaction with our business. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving text messages at any time by replying STOP to any message. You may request assistance by replying HELP or by contacting us using the information provided on this website.

We do not send unsolicited messages unrelated to our services.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share personal information with trusted service providers who assist us in operating our website, managing communications, scheduling appointments, processing payments, or delivering services on our behalf. These service providers are permitted to use personal information only as necessary to perform services for Mulberry Lawn Care and are not authorized to use it for their own marketing purposes.

We may also disclose information if required to do so by law or in response to valid legal requests from public authorities.

Aside from the situations described above, your personal information is not shared with third parties.

6. Third-Party Services

To operate our website and provide services, Mulberry Lawn Care may rely on third-party service providers that support functions such as website hosting, messaging and calling, scheduling, automation, analytics, and payment processing.

These third-party providers may process or store personal information only as needed to perform services on our behalf and in accordance with our instructions. They are not permitted to use personal information for their own marketing or unrelated purposes.

Mulberry Lawn Care is not responsible for the privacy practices or content of third-party websites or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you choose to use.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, or disclosure.

While we work to safeguard personal information, no method of transmission over the internet or electronic storage is completely secure. For this reason, we cannot guarantee absolute security of information.

You are responsible for maintaining the confidentiality of any information you submit and for notifying us if you believe your information has been compromised.

8. Data Retention

We retain personal information only for as long as necessary to provide our services, respond to inquiries, manage customer relationships, and comply with applicable legal or regulatory requirements.

Information may be retained to maintain records of communications, appointments, and service interactions. When personal information is no longer needed for these purposes, we take reasonable steps to delete or securely dispose of it.

9. Your Rights and Choices

You have the right to control how your personal information is used and how we communicate with you.

You may opt out of receiving text messages at any time by replying STOP to any message. You may also contact us to request changes to your communication preferences.

You may request to review, update, or correct personal information you have provided to us by contacting Mulberry Lawn Care using the information on this website.

Where applicable, you may request that your personal information be deleted, subject to our need to retain certain information for legal, operational, or recordkeeping purposes.

10. Children’s Privacy

Our website and services are intended for use by individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child under 13 has been collected without parental consent, we will take reasonable steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with an updated effective date. Your continued use of this website or our services after changes are posted constitutes acceptance of the revised Privacy Policy.

If you do not agree with the updated policy, you should discontinue use of our website and services.

12. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact Mulberry Lawn Care by phone at (678) 323-5081 or by email at [email protected].