Terms of Service

1. Introduction and Acceptance of Terms

These Terms of Service govern your access to and use of this website and any related communication, messaging, scheduling, or customer engagement services provided by Mulberry Lawn Care (“we,” “us,” or “our”).

By using this website, submitting your contact information, booking an appointment, requesting information, or otherwise engaging with our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

We may communicate with you by phone call, text message (SMS), email, or other electronic means regarding your inquiry, appointment, or service request. Some communications may be sent using automated technology. Your consent to receive these communications is required in order for us to provide our services.

These Terms apply to all visitors, customers, and users of this website and our communication systems.

2. Description of Services

Mulberry Lawn Care provides customer communication and engagement services related to its core business offerings. These services may include, but are not limited to:

• Responding to customer inquiries

• Scheduling and confirming appointments

• Providing updates related to requested services

• Sending reminders, follow-ups, and service-related notifications

• Requesting feedback or reviews after services are completed

Communication may occur through phone calls, text messages (SMS), emails, chat tools, or other electronic methods. Some communications may be sent automatically or through prerecorded or AI-assisted systems in order to respond promptly to customer requests and missed inquiries.

Automated or AI-assisted communications are used solely to respond to customer-initiated inquiries, provide timely service-related information, or deliver messages the customer has consented to receive.

Communications sent by Mulberry Lawn Care are related to customer inquiries, services, appointments, updates, and other messages the customer has consented to receive, which may include informational or promotional content related to our business.

Mulberry Lawn Care does not sell contact information to third parties and does not send unsolicited marketing messages unrelated to its services. Marketing or promotional messages, if any, are only sent to individuals who have expressly consented to receive them and are related to our services.

3. Communications Consent

By submitting your contact information through this website, booking an appointment, requesting information, or otherwise engaging with Mulberry Lawn Care, you expressly consent to receive communications from us related to your inquiry or our services.

These communications may include phone calls, text messages (SMS), emails, voicemail messages, or other electronic communications. Some messages or calls may be sent using automated systems, prerecorded messages, or AI-assisted technology in order to respond to inquiries, confirm appointments, provide updates, or follow up on missed calls.

Message frequency will vary based on your interaction with us. Message and data rates may apply depending on your mobile carrier and plan.

You understand that consent to receive communications is not a condition of purchase. You may opt out of SMS messages at any time by replying STOP to any text message. For help, you may reply HELP or contact us using the information provided on this website.

If you provide a phone number, you represent that you are the authorized user of that number and that you have permission to receive communications at that number.

4. Messaging Terms

Text messages are sent to customers who have provided their phone number and consented to receive communications from Mulberry Lawn Care.

Message frequency varies and depends on your interaction with our business, such as submitting a form, booking an appointment, requesting a callback, or receiving service-related updates.

Standard message and data rates may apply. Mulberry Lawn Care is not responsible for any charges imposed by your mobile carrier.

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you may receive one final confirmation message. To resume messages, you may need to opt in again.

For assistance, you may reply HELP to any message or contact us using the information provided on this website.

Text messaging services are provided on an “as available” basis and may be limited by carrier availability, system outages, or technical issues beyond our control.

5. Acceptable Use

You agree to use this website and our communication systems only for lawful purposes and in connection with legitimate inquiries, service requests, or customer interactions with Mulberry Lawn Care.

You may not use our services or communication channels to:

• Send or request unauthorized, misleading, or deceptive messages

• Harass, abuse, or threaten any person

• Submit false or inaccurate contact information

• Attempt to interfere with or misuse our messaging, calling, or scheduling systems

• Use our services for mass messaging, list uploads, or unrelated promotions without proper consent

All communications sent by Mulberry Lawn Care are intended to support customer service, scheduling, follow-up, and service-related communication. We do not permit the use of our systems for spam, lead resale, or messaging unrelated to our business services.

We reserve the right to restrict or terminate access to our communication systems if we believe they are being misused or used in violation of these Terms.

6. Responsibilities and Compliance

Mulberry Lawn Care is responsible for ensuring that all communications sent to customers comply with applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), applicable state laws, and mobile carrier messaging requirements.

We only send messages and place calls to individuals who have provided their contact information and consented to receive communications related to our services. Customers are responsible for providing accurate contact information and for maintaining their consent preferences.

If you opt out of receiving communications, we will honor your request as required by law. We maintain reasonable processes to manage opt-ins, opt-outs, and message delivery in accordance with carrier rules.

Mulberry Lawn Care does not guarantee message delivery, call completion, or carrier acceptance, as these may be affected by factors outside our control, including carrier filtering, network issues, or customer device settings.

By using our website and services, you acknowledge that communications are sent for service-related purposes tied to your inquiry, appointment, or customer relationship.

7. Third-Party Services

To provide our services, Mulberry Lawn Care may use third-party platforms and service providers to support website functionality, communications, scheduling, payments, analytics, and customer management.

These third-party services may include, but are not limited to:

• Messaging and calling service providers

• Website hosting and form tools

• Scheduling and calendar systems

• Payment processors

• Automation and customer relationship management systems

Some customer data may be processed or stored by these third-party providers solely for the purpose of delivering services on our behalf. We do not authorize third parties to use customer data for their own marketing purposes.

Use of our services may be subject to the terms and policies of these third-party providers. Mulberry Lawn Care is not responsible for service interruptions, delivery issues, or technical limitations caused by third-party platforms beyond our control.

Additional information about how data is handled can be found in our Privacy Policy.

8. Data Handling and Privacy Reference

We collect and use personal information only as necessary to provide our services, respond to inquiries, communicate with customers, and manage appointments or service requests.

Information such as your name, phone number, email address, and service-related details may be collected when you submit a form, request information, or interact with our communication systems.

How we collect, use, store, and protect personal information is described in more detail in our Privacy Policy. By using this website and our services, you acknowledge and agree to the practices described in our Privacy Policy.

9. Limitation of Liability

Our website and services are provided on an “as is” and “as available” basis. While we make reasonable efforts to operate our systems reliably, Mulberry Lawn Care makes no guarantees regarding uninterrupted access, message delivery, call completion, or system availability.

To the fullest extent permitted by law, Mulberry Lawn Care shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of this website or our services. This includes, but is not limited to, lost revenue, missed opportunities, communication delays, or carrier filtering.

We are not responsible for failures or delays caused by third-party service providers, mobile carriers, internet service providers, or factors outside our control.

Nothing in these Terms limits liability where such limitation is not permitted by applicable law.

10. Termination

We reserve the right to suspend or terminate access to our website or communication services at any time if we believe there has been misuse, violation of these Terms, or unlawful activity.

You may stop using our services at any time. If you opt out of communications, we will honor your request in accordance with applicable laws and carrier requirements.

Termination of access does not affect any rights or obligations that arose prior to termination, including consent provided for prior communications or obligations required by law.

11. Changes to Terms

We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or operational practices.

Any changes will be posted on this page with an updated effective date. Your continued use of this website or our services after changes are posted constitutes acceptance of the revised Terms.

If you do not agree with the updated Terms, you should discontinue use of our website and services.

12. Contact Information

If you have any questions about these Terms of Service or our communication practices, you may contact Mulberry Lawn Care using the contact information provided on this website.

You may also reach us by phone at (678) 323-5081 or by email at [email protected] with any questions regarding these Terms.